arcserve Knowledgebase RSS (arcserve Backup)

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E3406 Unable to read file. (FILE=, EC=The request is not supported.)

January 16, 2015, 8:18 am

Document ID: TEC528567 Error Message: E3406 Unable to read file. (FILE=, EC=The request is not supported.) Description: ...

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Lotus Domino Transaction Logs will not be deleted after backup automatically

January 20, 2015, 4:05 am

Environment: Arcserve Backup 16.5 SP1 Lotus Notes Domino 9.x Description: Transaction logs of Lotus Notes Domino 9.x will not be deleted after backup automatically. The transaction logs will be marked...

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Migration Job fails with error "E3713 & E3758"

January 27, 2015, 1:11 am

Error Message: E3758 Failed to copy data on Media 11/13/13 11:47 AM, ID B347, Session 3014. (EC=16647) E3713 Unable to read from media. (MEDIA=11/13/13 11:47 AM, EC=Deduplication device internal...

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Copy Utility between different domains does not copy data

January 27, 2015, 1:12 am

Error Message: Copy Utility between different Operating systems (Same domain or different domains) does not copy data with no error message at all. Description: On using the Copy utility to copy files...

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Does arcserve DR option support restore from non-UEFI to UEFI ?

January 27, 2015, 1:19 am

Description: When you try to boot the server after performing the DR using ARCserve Disaster recovery option you get a message"No boot device available.Current boot mode is set to UEFI" so does...

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AE50015 - Backup failed. (Microsoft SQL Server Error 9987 (ODBC State ="37000")

January 27, 2015, 1:24 am

Product name : ARCServe backup SQL Version : SQL 2005 Error Message : AE50015 - Backup failed. (Microsoft SQL Server Error 9987 (ODBC State ="37000"): [Microsoft][ODBC SQL Server Driver][SQL...

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Exchange document level unable to expand or the backup job fails with AE9609...

February 6, 2015, 7:55 am

Problem: Exchange document level unable to expand or the backup job fails with either of below error message. AE9609 : A necessary Exchange service is not running. Please start the related service on...

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NDMP DAR Restore of single files are too slow

February 6, 2015, 8:46 am

Description: NDMP DAR RESTORE OF SINGLE FILES ARE TOO SLOW Limitation: Backing up too many inodes (data structures on unix based OS) in a single stream will slow down DAR restores. This is an expected...

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SQL, Exchange and Lync transaction log could not longer deleted after...

February 10, 2015, 8:17 am

Description: Since applying the following MS KB 3000853 to different server it is no longer possible to truncate the transaction logs for SQL, Exchange and Lync. Solution: Please apply new KB 3000853...

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AE0577 AE0580 Failed to backup the virtual machine

February 18, 2015, 3:14 am

Description: Backup fails for a single VM with the following error messages: AE0577 failed to backup the virtual machine AE0580 failed to backup the virtual machine Environment details: ESXi 4.1,Esxi...

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CA_DEVMGR: Connect to ARC serve database failed

February 18, 2015, 3:38 am

Error Message: ca_devmgr: Connect to CA ARCserve Backup database failed. Description: When we are trying to run the ca_devmgr utility to perform tasks like purge, erase etc. for a disk based device...

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