E3562 Failed to get the VM configuration from DB.
Error Message: Backup of Virtual Machines fail with E3562 Failed to get the VM configuration from DB. Description: The error might appear if a Guest VM is not reachable. A virtual machine may not...
View ArticleVM Agent | AW0550 Unable to connect to the VM agent. File-level restore will...
Error Message AW0550 Unable to connect to the VM...
View ArticleE3711 Unable to open session (EC=Access is denied)
When customers stage a backup to a NAS device and then migrate to a tape device, there are situation when they may get error during migration to tape. E3711 Unable to open session (EC=Access is denied)...
View ArticleCA ARCserve Backup Agent for Sybase is not listed in the CA ARCServe Backup...
Description: CA ARCserve Backup Agent for Sybase is not listed in the CA ARCserve Backup installation window Solution: When we try to install the CA ARCserve Backup Agent for Sybase on a x64 bit...
View ArticleJob Queue Error: Buffer too Small.
Description: Unable to Submit Restore job with thousands of files selected in one single job. Error Message:“An error occurred while submitting the job. Job Queue Error: Buffer too small.” Solution: ...
View ArticleWhy do we see the Error AE0577 while snapshot creation !
Description: Why do we see the Error AE0577 intermittently while snapshot creation phase of the backups. AE0577 2010-07-09 20:44:18 Failed to create Virtual Machine Snapshot for the VM [Host Name] on...
View ArticleFailed to populate Virtual Machines from proxy server. Error '.NET version...
Error Message: Under CA ARCserve VMware Configuration Tool we see error message '.NET version >=2 not found. Exiting ca_vcbpopulatedb.' Description: Failed to populate Virtual Machines from proxy...
View ArticleMedia Pool information for media in Custom Scheduled Jobs are wrong
Description: Using Custom Scheduled jobs the Media Pool show media as unknown or media are assigned to wrong Media Pool where they not belong to. In Device Manager of ARCserve all medias are assigned...
View ArticleEnabling the Debug for the CA ARCserve Backup for Microsoft SharePoint Server...
Description: During the course of the backup or restore we might see different warning/error messages being displayed. In order to identify root cause of a problem we need to enable the CA ARCserve...
View ArticleHow to collect related logs for Oracle RMAN backup/restore troubleshooting
Description: How to collect related logs for Oracle RMAN backup/restore troubleshooting Solution: Configure systems to produce debug logs: On Windows Primary: 1. Rename the old mgmtsvc.log and...
View ArticleNESSUS VULNERABILITY REPORT generates few errors for CA ARCserve Backup
Error Message: Nessus Report PORT (7099/TCP) Plugin ID: 57582 SSL Self-Signed Certificate Synopsis The SSL certificate chain for this service ends in an unrecognized\self-sign ed...
View ArticleUnable to populate Hyper-V virtual machines
Environment details : Version\Build of Product : r16.5 (Build 7106) OS Version with SP (x64 / x86) : 2008 r2 sp1 x64 Hyper v server : Windows 2012 ...
View ArticleBackup of system state may fail even though the status of system state writer...
Backup of system state may fail even though the status of system state writer shows stable: Error Message: AE0436 is reported when backing up system state Description: Backup of system state may fail...
View ArticleUnhandled exception has occurred in your application
Error Message: Unhandled exception has occurred in your application. If you click continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close...
View ArticleExchange: AE9798 Failed to execute Powershell script (and/or) E3579 Fail to...
Component: CA ARCserve Agent For Microsoft Exchange Version: 15.0 , 16.0 , 16.5 Category : Exchange...
View ArticleDisk Full While Accessing - Pop up while accessing the Server Admin window
Error Message: Disk full while accessing C:\Users\Username\AppData\Local\Temp\tmp0000.html. Description: When you go to the server admin window in the ARCserve Backup manager you see a pop up...
View ArticleYou cannot submit the raw disk backup job because the enterprise module is...
Error Message: You cannot submit the raw disk backup job, because the enterprise module is not installed and licensed on server: . You must install the Enterprise module on server: and then submit the...
View ArticleARCserve Manager Crash. Faulting application name: ARCserveMgr.exe
Product: CA ARCserve Backup R15.X, R16.X, R16.5 Description: Unable to Open ARCserve Manager as ARCserve Manager Crashes with error Faulting application name: ARCserveMgr.exe. Problem Event Name: BEX...
View ArticleBacking up and restoring Data Migration stub files
Description:Skip file - Data Migration stub file cannot be restored to a different location. Solution: Data migration stub files are files that used by data migration software as a placeholder, or to...
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